ABSOLUTELY ALL products being considered for return, exchange or refund must be accompanied by their original receipt, packaging, and must be unused and in saleable condition.
A full refund will be provided if unused merchandise is returned in its original, undamaged packaging within 30 days of purchase and accompanied by the original receipt. No refunds will be given on tanks, Cameras & Camera Accessories, Dive Computers, Jewellery, Video Housings or Special Order items. Items of a personal hygiene nature are non-refundable and do not qualify for exchange, nor do FINAL SALE items.
If a purchase was made over 30 days ago and is still unused, at the discretion of management, a 25% restocking fee will be applied and the remaining balance will ONLY be provided in the form of a store credit.
USED EQUIPMENT, or equipment not in its original packaging, will not be exchanged or refunded unless it is due to manufacturer defects and is covered under their warranty.
Course Fees are NON-REFUNDABLE. Within 2 weeks notice, a paid student may notify FLOAT N’ FLAG DIVE CENTRE of their intention to move the date they wish to take the course, with no penalty, as long as the new date falls within 12 months or the original sign up date. After 12 months, if the course is not rescheduled, the course fee is considered forfeit by the customer to cover administrative and other costs (unless agreed to in writing by management for special circumstances).
If 7-14 days notice is provided to move from one class session to another, a $75.00 administration fee will apply and must be paid in full before the new class registration is formalized. Float N’ Flag cannot guarantee that the desired class is available or that the student can move to the desired class. The availability of space in new classes depends on the size of the new class and the instructor to student ratios.
If less than 7 days notice is provided to Float N’ Flag, or if a student does not show up for their course, staff and pool commitments have already been made and the course fee is forfeit by the customer to cover these and other administrative costs.
Deposits for local trips are NON-REFUNDABLE. If you cannot attend the trip as planned and you cancel before the balance is paid you are not required to pay the balance of the trip. If you need to cancel your trip after you have paid the full balance, we will do our best to fill your spot and if we can, you will get a credit or the funds back less your NON-REFUNDABLE deposit. Please see us for more details before you book your trip.